Billing & Quotes Specialist

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Apply to The Spanish Group and become part of one of the fastest-growing small businesses in the United States. We are always looking for motivated and talented individuals who can help us further our mission of providing professional, cost-effective translations to communities across the globe.

About The Spanish Group

The Spanish Group is an international document translation service that translates into over 90 languages. Created to better address the modern needs of global trade and immigration, The Spanish Group offers an affordable, reliable, and easy-to-use process that is as effective for personal documentation as it is for an international advertising campaign. Every language service we offer is managed with a level of expertise and diligence found nowhere else. This commitment to excellence has turned us into one of the fastest growing small businesses in the country. Thousands of individuals and businesses all over the world trust The Spanish Group for their most sensitive and complicated documents, and our track record speaks for itself.

About the Position

We are looking for experienced Billing & Quotes Specialist to help us create, analyze, and quote based on customer requirements, processing orders, and update CRM systems, processing client invoices attend billing inbox, as well as general business and administrative support.

This is an opportunity to work by interacting with people from a wide range of cultures and backgrounds. You must have a computer, high speed internet and an area to work free of background noise.

Responsibilities

• Provide support and assistance to the Sales team.
• Work with Sales to enter and process standard customer orders and invoices.
• Prepare and review quotes, obtain approvals, process orders, and update CRM systems.
• Generate both standard and non-standard quotes.
• Resend quote requests when needed.
• Assign regular and/or urgent orders.
• Work with Quality Control and Translators to ensure prompt service delivery.
• Attend Billing Inbox.
• Follow up on late orders.
• Follow up on past due orders.
• Data Mining.
• Ensure service delivery and invoicing.
• Responsible for all aspects of preparing and processing invoices.
• Responsible for sending invoices to clients.
• Adhere to close deadlines and related tasks. Complete reconciliations.
• Complete monthly reports.
• Follow documentation requirements.
• File uploads.
• File downloads.
• Admin assistance.

* These are examples and daily responsibilities may vary.

Qualifications

• Fluently Bilingual (English + another Language). A perfect candidate would demonstrate an outstanding level of fluency in both English and another language (written and spoken).
• 2+ years of quotes, billing or customer service experience.
• Associate or bachelor's degree or equivalent experience.
• Good written and verbal communication skills.
• Exceptional people skills.
• Proficient in Ms Word, PowerPoint, and Ms Excel, in order to create visually and verbally engaging reports and presentations.
• Proficiency in Adobe Acrobat Pro.
• Must: be a creative and strategic thinker, have exceptional attention to details, be highly organized, be highly methodical, be a strong team player, be able to multitask and handle multiple simultaneous projects, have exceptional problem-solving skills, be self-motivated and proactive, and display composure under stress.

Other Skills Required:

• Flexible.
• Responsible.
• Ability to cooperate with and support other members.
• Willingness to interact daily with people from a wide range of cultures and backgrounds.
• Good sense of organization and keep attention to detail.
• Excellent Organizational and Time Management Skills.
• Ability to Work in a Fast-Paced Environment.

System requirements.

• Windows 10.
• Intel i5.
• 500MB Hard Drive or higher.
• 6GB RAM (8GB is preferred).
• Note: In case of IOS system, requirements should be similar.

Internet requirements.

• 50mb download or above.
• 5mb upload or above.

Equipment Requirements.

• Ergonomic Arm Rest.
• Large Monitor or Second Monitor.
• Ergonomic Chair.
• An area to work free of background noise.