Sales & Customer Service Executive

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Apply to The Spanish Group and become part of one of the fastest-growing small businesses in the United States. We are always looking for motivated and talented individuals who can help us further our mission of providing professional, cost-effective translations to communities across the globe.

About The Spanish Group

The Spanish Group is an international document translation service that translates into over 90 languages. Created to better address the modern needs of global trade and immigration, The Spanish Group offers an affordable, reliable, and easy-to-use process that is as effective for personal documentation as it is for an international advertising campaign. Every language service we offer is managed with a level of expertise and diligence found nowhere else. This commitment to excellence has turned us into one of the fastest growing small businesses in the country. Thousands of individuals and businesses all over the world trust The Spanish Group for their most sensitive and complicated documents, and our track record speaks for itself.

About the Position

We are looking for experienced Sales & Customer Service Executive to help us developing leads to grow our business making inbound/outbound sales calls, customer service, and administrative support.

This is an opportunity to work by interacting with people from a wide range of cultures and backgrounds. You must have a computer, high speed internet and an area to work free of background noise.

Responsibilities

• Answer Calls (in English or another language).
• Perform informal and formal needs assessments for each customer to recommend appropriate services.
• Develop a rapport with customers, demonstrating a friendly and helpful manner.
• Provide support to both prospective and existing customers.
• Engage Prospects.
• Familiarize yourself with current information about services available for customers.
• Detail Service.
• Outbound Calls.
• Respond to Online Questions & Requests.
• Accurately record customer demographics, sales orders, or other related information (Data Entry).
• Foster a positive and pleasant working relationship with members of the sales & costumer services team.

* These are examples and daily responsibilities may vary.

Qualifications

• Fluently Bilingual (English + another Language). A perfect candidate would demonstrate an outstanding level of fluency in both English and another language (written and spoken).
• 2+ years of sales or customer service experience.
• Associate or bachelor's degree or equivalent experience.
• Good written and verbal communication skills.
• Exceptional people skills.
• Proficient in Ms Word, PowerPoint, and Ms Excel, in order to create visually and verbally engaging reports and presentations.
• Must: be a creative and strategic thinker, have exceptional attention to details, be highly organized, be highly methodical, be a strong team player, be able to multitask and handle multiple simultaneous projects, have exceptional problem-solving skills, be self-motivated and proactive, and display composure under stress.
• Knowledge of sales & customer service best practices.

Other Skills Required:

• Flexible.
• Responsible.
• Ability to cooperate with and support other members of sales & customer service team.
• Willingness to interact daily with customers from a wide range of cultures and backgrounds.
• Good sense of organization and keep attention to detail.
• Excellent Organizational and Time Management Skills.
• Ability to Work in a Fast-Paced Environment.

System requirements.

• Windows 10.
• Intel i5.
• 500MB Hard Drive or higher.
• 6GB RAM (8GB is preferred).
• Note: In case of IOS system, requirements should be similar.

Internet requirements.

• 50mb download or above.
• 5mb upload or above.

Equipment Requirements.

• Ergonomic Arm Rest.
• Large Monitor or Second Monitor.
• Ergonomic Chair.
• An area to work free of background noise.